Cambridge Assessment Network courses - Terms and Conditions

These terms and conditions apply to the registrations and sale of these for assessment training events and seminars only (not including online training or courses) as advertised by Cambridge Assessment Network from The University of Cambridge Local Examinations Syndicate known as Cambridge Assessment of The Triangle Building, Shaftesbury Road, Cambridge CB2 8EA (“Cambridge Assessment” “We” or “Us”). Please read these Terms and Conditions carefully.

“We” means Cambridge Assessment Network (the Network).

“You” “Your” means the individual or the company/organisation/entity purchasing the Services.

“Course(s)” means a course delivered by Cambridge Assessment Network.

By registering to attend Cambridge Assessment Network training events and seminars for yourself or on another’s behalf, you are agreeing to the following terms and conditions:

The booking process

Bookings for Courses are taken on a first come first served basis and must be made using the booking portal or online booking form. We do not accept provisional or telephone bookings.

In order to enrol on the Course(s) You must follow the registration process set out in the paragraph immediately above.

For paying courses, we cannot accept a Purchase Order (PO) on its own. If you have a PO, the PO number must accompany the invoice method of booking.

When You place an order for a Course via the Website You are offering to purchase a Course on these terms and conditions. We reserve the right to cancel or decline Your order or any part of Your order at any time until it has been confirmed by Us.

You agree to ensure that any details with which You supply to Us through the Registration process are accurate and You will let us know promptly if any of the details about you change.

We will try to book venues which are Disability Discrimination Act (DDA) compliant in order to meet special access needs, but we cannot guarantee to meet all requests. Please check with the venue if you have any queries about arrangements; their website details will be provided in your confirmation email.

Bookings are made at your own risk and we cannot take responsibility for courses booked in error in relation to their location, time, date or content. This responsibility lies with your organisation or you if you are booking as a private individual.

Booking on behalf of a colleague

If you are booking for another person, you must:

  • Ensure their availability.
  • Ensure the course is the right one for their area of interest.
  • Pass on the confirmation or provide their contact details so we can send event communications directly.
  • Be aware of these Terms and Conditions and make sure they are passed onto the relevant person.

Event fees

Event fees must be paid in full prior to the start of the event or immediately for late registrations. We accept credit/debit card payments and invoices can be raised if requested. Settlement of invoice is deemed to have happened when the full amount has been paid and cleared.

If you book online and a fee applies to the event you can choose to pay with a credit or debit card (excluding American Express). For some events you will receive an email with a link to a secure online payment system as soon as your place on a requested training event or course has been confirmed.

Cancellations and transfers by participants

If a fee applies written notification of cancellation of the event booking within 5 working days of the event date will incur no charge. For cancellations made less than 5 working days of the event, the full event fee will be chargeable.

Event attendees may substitute the original delegate with another person at no extra charge. Written notification prior to the event start date is required to substitute a delegate.

Cancellations to our free events will not incur any penalty fees. To enable us to offer your place to another delegate, please notify us of your cancellation as soon as possible.

Cancellations by Cambridge Assessment Network and travel refund requests

We reserve the right to amend, postpone or withdraw the event should circumstances demand. Registered participants will be informed in writing of any changes to the event prior to it starting, and will in these circumstances be entitled to withdraw from the event without financial penalty.

We will not refund the course fee or other costs should you book a course place in error and fail to cancel with adequate cancellation notice.

We’ll always try to run our events. There may be circumstances that affect you that are beyond our control such as rail/tube strikes or inclement weather. In these instances, the decision to attend or not rests solely with you and we are unable to refund course fees for events that take place.

Travel and special arrangements

Any travel costs incurred are entirely the delegate’s responsibility. We do not accept any liability for reimbursement of travel costs unless otherwise stated.

The Network cannot guarantee parking spaces at events. Please email us prior to the event if you need special arrangements.

Special access requirements and dietary needs can be met and arrangements for personal religious worship made. Please state your requirements when creating an account on the booking portal or in the View profile page at the time of booking, or email us prior to the event so we can make all the necessary preparations prior to your arrival.

Data protection and your contact details

Cambridge Assessment Network will not sell, trade or rent your personal information to others. We may, however, contact you with the news and updates on forthcoming Network events should you have chosen to opt-in. The data you have provided in order to register for any event will be processed in accordance with the Data Protection Act 1998.

We do not store customer payment details beyond the payment authorised.

Audio recording and filming

We reserve the right to photograph, film and audio record our events for quality control purposes and to use in publicity materials. We will notify you before the event. We may publish some of the recorded materials on our website as resources for past events or use them for promotional purposes. Should you prefer not to be photographed please notify us in writing prior to the event taking place.

All photographs and films taken by us or on our behalf shall belong to us and we can use them in any manner we want to without reference or liability to you.

Contacting Cambridge Assessment Network

You can contact us: